Amount, duration, and access are clear before payment.

The plans page reads prices from the active server catalog. At purchase time, an immutable quote shows the final amount, duration, applicable tax or discount, and the terms of that offer. A marketing-page amount alone never authorizes a charge.

Web payments in toman use the secure payment route. HOOSHGAM does not trust browser-return parameters alone and activates access only after server-side payment confirmation.

• If a payment is still being verified, do not pay again; check the existing order status.
• The transaction status and reference are retained in payment history.

Service duration and AI credits are bounded by the published plan. Credits are neither cash nor game currency, and their usage terms are shown with the offer. Web renewal requires a new choice and a new quote.

For distance purchases, you may notify us of cancellation within seven working days after the contract is finalised, unless you separately ask for the service to begin before that period ends. If you request immediate activation and the service starts, the statutory cancellation right may no longer apply to that purchase. If HOOSHGAM cannot activate or provide the purchased service, the amount paid for the unprovided part will be refunded without a deduction.

• Submit a request from My subscription and payment history. If you cannot access the account, write from the account email to support@hooshgamai.ir and include the order reference.
• We review the recorded request and service usage, then communicate the outcome through the secure account route or registered email. Any refund is processed only after review through the authorised payment route.
• Never send a password, one-time code, full card details, or a card image to support.